Jak usunąć konto DomaAI i dane

App and developer. DomaAI on Google Play (com.mad.domaapp), on the App Store and on the web at domaai.pl/czat, published by MADD Marcin Kisieliński, ul. Kajki 10-12, 10-547 Olsztyn, Poland (tax ID 7422297084), who is also the controller of your personal data. One account works in every version, so deleting it in one place deletes it everywhere.

In the Android app

1. Open DomaAI and sign in to the account you want to delete.
2. On the chat screen, tap the menu icon in the top left corner to open the conversation history panel (on tablets it is always visible).
3. Tap the gear icon, Settings („Ustawienia”), in the top right corner of the panel.
4. Scroll to „Konto i dane” (Account and data) and choose „Zarządzanie kontem” (Account management).
5. Under „Strefa niebezpieczna” (Danger zone), tap „Usuń konto” (Delete account) and confirm in the dialog.
6. Confirm it is you: enter your password or, if you sign in with Google, choose your Google account.

Accounts that sign in with Apple cannot be deleted in the Android app: delete them on an iPhone, on the web or by e-mail. Deleting your account does not cancel a Google Play subscription and does not postpone permanent deletion: the account is permanently deleted after 30 days even if the subscription is still active. Cancel it in the Play Store (Payments and subscriptions, Subscriptions), otherwise Google keeps charging you. On iPhone and iPad the path is the same: Settings, „Zarządzanie kontem”, „Usuń konto”.

Without the app

On the web. Go to domaai.pl/czat, sign in the same way as in the app, click the gear icon „Ustawienia” (Settings) in the side panel, open „Prywatność i dane” (Privacy and data) and click „Usuń konto” (Delete account) under „Zarządzanie kontem”. Confirm with your password, Google or Apple.

By e-mail. Write to prywatnosc@madd.im from the e-mail address of your account, with the subject „Usunięcie konta DomaAI” (DomaAI account deletion), and give the account's e-mail address. Never send your password. If you write from a different address or use Sign in with Apple with a hidden e-mail, we will ask you to confirm that the account is yours. We complete the request within 30 days of receiving it and confirm by e-mail.

What happens next

The account is blocked and signed out on all devices immediately, and we e-mail you the date of permanent deletion; a web subscription paid by card is cancelled automatically. For 30 days you can restore the account by signing in again. After 30 days an automated process permanently erases the account, files and data. The exception is an active App Store subscription: then permanent deletion happens no earlier than 7 days after the end of the paid period. A Google Play subscription does not postpone this date, and you cancel it yourself in the Play Store. Encrypted backups are overwritten within 14 days.

Data we delete

Your account (e-mail address, password hash, name, profile photo, Apple and Google sign-in identifiers, consents, settings and trusted devices); conversations with the agent, including voice conversations and your messages in group chats; DomaAI memory; uploaded and created files, images and videos; projects and Computer mode data; automation agents, tasks, bots and their history; reminders and events stored in DomaAI; pages and apps published from DomaAI with their addresses; access tokens of connected services (Gmail, Google Calendar, GitHub and others) and a WhatsApp number linked to the account. A group you created that still has other members is handed over to its oldest member, and your messages in it are deleted.

Data we keep

• Invoices and payment records (amount, date, transaction ID): kept for 5 years from the end of the year in which the document was issued, as required by Polish accounting and tax law (Art. 74 of the Accounting Act, Art. 86 of the Tax Ordinance); after deletion they are no longer linked to the account.
• Consent records and the account activity log (e.g. acceptance of the terms, date of deletion): until legal claims become time-barred, as a rule 6 years, to demonstrate compliance and defend against claims.
• Server technical logs: up to 12 months, for security and abuse detection.
• Encrypted backups: up to 14 days.
• Anonymised statistics that contain no personal data and cannot identify you.

Retention periods are set out in section 7 of the Privacy Policy. Google and Apple keep records of store purchases under their own terms; deleting your DomaAI account does not delete the Google or Apple account you sign in with.

Data on your phone and partial deletion

Signing out removes your sign-in data and the log of the agent's actions from the phone, and uninstalling the app removes all of its data. Contacts, events, photos and files the agent saved on your phone with your approval are ordinary phone data and stay until you delete them. You can also remove DomaAI's access to your Google account at myaccount.google.com/connections.

To delete some data without deleting the account: delete single conversations in the history (they stay in the trash for up to 90 days), clear all conversations („Wyczyść historię czatów” in Account management), review and delete remembered information („Pamięć DomaAI”), disconnect connectors (we delete the access tokens), or e-mail prywatnosc@madd.im telling us what to delete. You can download a copy of your data first („Eksportuj moje dane (RODO)” in Account management). You have the right to lodge a complaint with the Polish data protection authority (Prezes UODO, ul. Stawki 2, 00-193 Warszawa).